Returns & Exchanges
*Policy updated and effective June 6th 2019*
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
RJB will issue refunds in the form of store credit
We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 15 days return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
Sale items are final and cannot be returned or exchanged.
If items are sent back past the return policy period, the customer is responsible for return postage.
Shipping charges are not refundable.
Where do I send my return to?
1018 Southland Ln 12
Brookings SD 57006
HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
The following items are non-returnable.
All sale items
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit refund. You may then place an order for the desired size. If you have any questions shoot us an email at firstname.lastname@example.org and we will be happy to help!